MINIMIZE RISK OF INFECTION WITH OUR DRIVE-THRU TESTING SERVICE
My Family Doctor clinics have been serving the Houston community for more than 20 years. We consider the coronavirus outbreak a call to action. As physicians, we took an oath to serve our patients and the community notwithstanding the risks to ourselves. We pledge to do whatever we can to help prevent the spread of this terrible disease and will be offering drive-thru coronavirus testing in our parking lots.
Ubiquitous testing is the key to flattening the curve and getting Houston back on track! Accordingly, everyone who wants a COVID-19 test will be able to receive one regardless of symptoms or other risk factors. We also work with local businesses to offer drive-thru COVID-19 testing to their employees to help folks get tested and get back to work when it is safe to do so.
We offer PCR COVID-19 testing in partnership with a variety of commercial laboratories, including Quest Diagnostics, LabCorp, Clinical Pathology Laboratories, and Genesis Labs. PCR COVID-19 testing remains the most accurate test available and generally produces results within 72 hours.
Please check this section regularly to be notified of changes to hours of operation, testing supplies, and closures of the testing facility due to inclement weather, etc.
DECEMBER 4, 2020
WINTER TRANSITION TO INDOOR OPERATION
Please note that, as a result of the colder weather, from December 2020 through March 2021, we will offer COVID-19 testing indoors within our clinic facility instead of outdoors in a drive-thru setting.
Please review our updated indoor testing protocols below before visiting our testing centers.
AUGUST 10, 2020
NO WAIT TIMES AND SHORTER TURNAROUND TIME FOR RESULTS
We are pleased to announce that we have increased staff and capacity at COVID-19 Drive Thru. As a result, visitors can be tested within minutes with little to no wait. In addition, our current turn around time for test results is 24-48 hours.
Consider COVID-19 Drive Thru as an alternative to government testing sites to avoid the lines and expedite your testing.
PREPARE FOR YOUR VISIT
Please review the following information carefully before visiting our drive-thru testing center:
HOURS OF OPERATION
We offer COVID-19 Testing at the following locations:
My Family Doctor - Hillcroft Clinic
6430 Hillcroft Ave.
Houston, TX 77081
M, T, Th, F (8 - 1)
My Family Doctor - Airline Clinic
12036 Airline Drive
Houston, TX 77037
Mon to Fri (8 - 6)
Sat (8 - 3); Sun (9 - 2)
EVERYONE WHO WANTS A TEST WILL RECEIVE ONE
Ubiquitous testing is the key to flattening the curve and getting Houston back on track! Accordingly, everyone who wants a COVID-19 test at COVID-19 Drive-Thru will now be able to receive one regardless of symptoms or other risk factors.
We also work with local businesses to offer drive-thru COVID-19 testing to their workforce to help essential personnel get back to work safely.
WHAT TO BRING
Your driver's license or other photo ID
Your current insurance card (if using insurance)
Something to write on (clipboard, book, etc.)
Hand sanitizer for your personal use (if you have it)
Cash (we will attempt to bill your insurance, but all patients should bring the self pay cost for the test just in case we cannot verify your insurance)
CHARGES & PAYMENT
Your visit will include 2 components. Your evaluation and screening and the COVID-19 test.
For patients with insurance, we will need to verify that we accept your insurance (we accept most major insurance plans). If we do accept your insurance, both the evaluation and the test will be billed to your insurer at no cost to you. A list of the insurance plans we accept can also be found HERE.
For patients without insurance, the cost of the test is $150. To minimize the spread of infection we will not accept plastic credit cards, and cash is required for all payments. We are not able to offer the test to uninsured patients for free because we are a private medical practice with no government funding or assistance. Unlike government-subsidized testing centers, we receive our test kits from commercial laboratories which charge us for every test we send them for analysis. We have set our self-pay price as low as possible to help cover the cost of supplies, staff, and test kits needed to offer this service.
Patients visiting My Family Doctor - Hillcroft Clinic at 6430 Hillcroft Ave will go through the following process:
Patients should park their vehicle in the parking spots next to south side of the building or in the parking lot in the rear which can be accessed via High Star Drive. Please do not park in the spaces or enter the facility through the north side of the building.
Patients coming for COVID-19 testing must enter the facility through the door on the SOUTH SIDE of the building.
Upon entering, you will be greeted by a member of our staff and asked to present a photo id and a copy of your insurance card (if you are using insurance to cover the test). Patients using insurance will be asked to wait in their car while their insurance is verified. Self-pay patients will asked to tender payment for the test at that time.
Patients must wear masks and observe social distancing at all times within our facility while waiting to be tested.
We currently use nasopharyngeal and oropharyngeal test swabs (which look like long q-tips) to gather a sample from your nasal cavity or throat.
Once the test is administered, you will receive instructions and be asked to self-quarantine until we receive your test results. Your sample will be sent to a a third party laboratory for analysis, with results usually available within 72 hours.
Results will communicated informally via text message, with formal results being emailed to the email address provided at check-in.
Patients with a positive result will received detailed instructions about how to self-isolate and may schedule a follow-up televisit with one of our licensed medical providers.
Here are some answers to commonly asked questions:
I THOUGHT THIS TEST WAS SUPPOSED TO BE FREE. WHY ARE YOU CHARGING FOR IT?
The test is free at government-sponsored testing centers. A link to free testing locations in your area can be found HERE. Unlike government test centers who receive the test for free, our test kits are supplied by commercial laboratories which charge for the testing. If you have insurance, the test will be performed for free at no cost to you. If you do not have insurance, we charge a competitive price to help cover some, but not nearly all, our costs for supplies, staff, and testing. We are offering this service because we, as a small private medical practice, want to do what we can to increase access to testing.
WHAT IS YOUR CRITERIA FOR WHO RECEIVES THE TEST?
Everyone who wants a test will be able to receive one at COVID-19 Drive Thru. Ubiquitous testing is the key to flattening the curve and getting Houston back on track! Accordingly, everyone visiting our COVID-19 Drive Thru will be tested for the disease regardless of symptoms or other risk factors.
WHY DO YOU ONLY ACCEPT CASH PAYMENTS?
Research has revealed that the coronavirus can live on certain surfaces, including plastic, for up to 72 hours. A link to a news article summarizing this information can be found HERE. To avoid cross contamination among patients who visit the test site, we will not be accepting payment by plastic credit cards passed back and forth among patients and our staff. By contrast, cash can be collected and stored in a lockbox for more than 72 hours before handling to give the virus time to die.
WHEN WILL I RECEIVE MY COVID-19 TEST RESULTS?
We work with several commercial laboratories who may analyze your sample, including Quest Diagnostics, LabCorp, CPL, and Genesis Labs, which pick up the samples daily and bring them to their laboratories for analysis. Depending upon the the lab to which your sample was sent, your test results should be available within 2 to 3 business days from the date you visited our testing center. During that time, patients who received the test should self-isolate and avoid contact with others until we receive your results. We will contact you with your test results as soon as we have them. Please remember that once the lab collects your sample from our facility, we have no control over the handling, analysis, or timing of your test result.
Please note that, per CDC recommendations, people who were previously tested or displaying symptoms of COVID-19 may be able to cease self-isolation and leave their home under certain conditions. A link to information about when it is safe to stop self-isolation is available HERE.